Sr. Administrator

(Job Id W329071)
Posted on 3/29/2010
Location:

Middletown, NY


Job Type:

Full Time


Salary: $53000.00 to $60000.00/year
Job Description
Description:

This position is responsible for providing E911 operational and technical support for the companys Telephony services. General activities will involve the management and coordination of all activities concerning E911 and interfacing with the Public Safety Answering Points and related administration bodies as well as monitoring and verifying all native and ported telephone numbers in the companys Telephony system are compliant with all local, state and federal 911 requirements.

Additional duties required are:
Identifying and establishing a working relationship with all Public Safety Answering Points (PSAPs) in the companys Telephony service footprint. This includes working to ensure that all PSAPs in the companys telephony services footprint are properly notified of existence as a local phone services provider and connectivity is established with proper routing of emergency calls tested in advance of providing services to local phone service to customers to complete all subscriber E911 information regarding responding to all PSAP inquiries.
Working with order processing to promptly complete all subscriber E911 information updates (e.g., Master Street Address Guide MSAG assignment, Automatic Location Identifier ALI) and provide them to the appropriate parties (e.g., ALI Database manager) as well as responding to all E911 related inquiries from responsible parties.
Producing and maintaining 911/PSAP related documentation and records.
Tracking the collection of and changes to 911 fees from subscriber surcharges and the distribution of such fees to the required PSAPs.
Verifying information within Automatic Location Identification (ALI) databases, held by external vendors, for all of the companys telephony subscribers.
Acting as liaison between the company and external vendors concerning issues related to 911, E911, PSAP, ALI, Private Switch ALI (PS-ALI) and the Master Street Address Guide (MSAG).
Working closely with internal telephony technical support groups and the PSAP authority and agencies to facilitate the proper implementation of 911/E911 requirements and trunking for all new and existing markets served.
Monitoring costs associated with ALI, PS-ALI, Master Street Address Guide (MSAG) database changes and reporting.
Conduct periodic audits of ALI information to verify accuracy of customer information.


Required Skills:
Minimum of two years experience in handling E911 matters with administration bodies and regulatory commissions with knowledge of the structure and operation of PASPs, and the ability to interpret technical maps related to geographical locations and boundaries.
Knowledge and experience with entering, retrieving, analyzing, and reporting with database systems.
Ability to establish and maintain effective working relationships with a diverse group who are jointly responsible for E911 functionality and the accuracy of the ALI database.
Strong communications skills, both verbal and written. Ability to communicate effectively with various regulatory and 911 administration personnel.
Qualified candidates should have a Bachelors degree (BA, BS) preferably in Business, Computer Science, Telecommunications or Network Engineering or a related field. Candidates with previous equivalent training and work experience will be considered.